Job Description

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ALL Full-Time Shelby, NC, US

Job Information

Position Classification/Category : Non-Exempt
Location : Customer Support Center
Reports To : Health Information Management Manager

Direct Reports : None

Summary of Position

Under the direct supervision of the Health Information Management Manager, this position is responsible for timely and accurate administrative support functions including medical records management, scanning, PHI request, and messaging to both clinical and non-clinical staff

Minimum Qualifications

The following minimum qualifications are the minimum and necessary to perform this job adequately. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements:

• Must be able to sit, stand and walk for long periods of time
• Ability to read and understand the English language
• Ability to effectively maintain confidentiality of records and communicate with all levels of personnel

Experience : One year of clerical experience in a medical office setting required. Previous experience working in Medical Records with basic to advanced working knowledge of Privacy laws, HIPAA laws, and Release of Information laws.

Additional required skills : Knowledge of medical office operations. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience.

Additional preferred skills: Proficient in use of all computer software utilized in practice.

Education: High School Diploma or GED certificate required

Certification(s): None

Language: Bilingual is recommended

K ey Responsibilities

• Must be able to accurately identify, Index and commit clinical documents in OnBase in a timely manner
• Identify HIPAA Compliant Authorization Forms
• Accurate and timely completion of ROI from receipt of Authorization through collection of Payment
• Perform Hot Desk Duties: Release of Information, Patient Advice Requests, Medical Records Email
• Answer Telephone Calls and provide knowledgeable and excellent customer service over the phone
• Perform other duties as assigned

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient
• Build not Blame – Focusing first on finding fault with the process rather than the person
• Integrity and Honesty – F ostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers
• Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Kintegra Health is a is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. We screen potential employees to first ensure alignment with our core requirements followed by the requisite position skills set. In doing so we need staff committed to this mission who do their best to live and work the characteristics of our core values as we strive to care for ever increasing members of the communities we serve. Our goals are:

Our goals are :

• To provide continuing comprehensive and accessible primary care services to individuals and families of all economic levels within Gaston County.
• To provide primary care services to meet the physical as well as social health needs of individuals and families, promoting health maintenance, providing timely diagnostics, treatment and referral services.
• To emphasize preventive care through patient and community education to help individuals become aware and responsible for their own health behaviors.
• To employ an interdisciplinary team approach in collaboration with other community providers to provide a continuum of appropriate patient/family-oriented care in a cost-effective manner.

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